Welcome to Studio Énoa's Makeup Artistry

Returns and Exchanges

- We accept returns and exchanges on products within 30 days from the date of purchase.

2. Eligibility for Returns and Exchanges:  

- Products must be in their original, unopened packaging, and in unused condition to be eligible for a return or exchange.

- We do not accept returns or exchanges for products that have been opened, used, or tampered with.

- Returns should include proof of purchase, such as the order confirmation or receipt.

  3. Refund Process:  

- Refunds will be issued to the original payment method within 3 business days after we receive and inspect the returned product.

- Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

  4. Defective or Damaged Products:  

- If you receive a defective or damaged product, please contact our customer service team within 7 days of receipt.

- We will provide instructions for returning the item and will either refund your purchase or send a replacement product, as per your preference.

  5. Return Shipping:  

- Customers are responsible for return shipping costs, except in the case of defective or damaged products.

- We recommend using a trackable shipping method when returning items, as we are not responsible for items lost or damaged during return transit.

  8. Contact Us:  

- For any questions or concerns regarding returns and refunds, please contact our customer service team at enoa@studioenoa.com or (770) 580-3272.

  9. Legal Compliance:  

- This policy complies with all applicable consumer protection laws and regulations.

We appreciate your business and strive to make your shopping experience with Studio Enoa Cosmetics exceptional. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.

This policy is subject to change without notice. Please refer to our website for the most up-to-date policy information.

Thank you for choosing Studio Énoa Cosmetics!